Class Policies


Tuition must be paid in full prior to attending any course to guarantee a seat and ensure required materials are available, unless specific prior arrangements have been made at the time of registration. Payments may be made by check, money order, credit card, or purchase order. Make checks or money orders payable to National Protective Services Institute or NPSI. Some courses qualify for a tuition payment plan; however, all calculated course fees and expenses shall be paid up front, and are non-refundable. Certificates of Training are held until checks clear the bank. Course prices can be found on the description page and the dates of the class(es) can be found on the calendar.


Fees and expenses are paid to the instructor on the first day of class. Students will not train unless, at a minimum, the calculated expenses are paid in full. Certificate(s) of Training are held until balances are paid in full.

If a bank check is returned, or a credit card chargeback is falsely filed, the student is charged bank/processor fees; 1. the actual bank/processor charges, and 2. a $30.00 service fee per item. After 30 days of non-payment, NPSI will file charges under Texas Penal Code Sec. 31.04. THEFT OF SERVICE. (a) A person commits theft of service if, with intent to avoid payment for service...

Refund Policy

Tuition payments secure facilities, instructor time, and purchases materials, therefore, are not refundable. Students who register for classes and neglect to attend should not expect to receive a refund. If a student cancels or drops a class seven (7) calendar days prior to the first day of class and requests a refund they will receive a full credit toward a future class, minus a $5 portal, and a 10% cancellation fee. Students who cancel or drop a class less than seven (7) calendar days prior to class are not eligible for a credit. Full refunds are given for classes canceled by NPSI. Refunds are not available for online/eLearning courses, nor may the course be transferred from one student to another.

Please be advised under the Private Security Act (Occ. Code Chapter 1702) and Administrative Rule 35.4 (37 Tex. Admin. Code 1), a criminal conviction may disqualify you from a registration, commission or license under the Act. You may wish to review Rule 35.4’s list of disqualifying offenses and the related periods of ineligibility, available on the department’s website at (click on the link to Administrative Code).  You also have a right to request from the department a criminal history evaluation letter under Occupations Code Section 53.102.”

Canceled Classes

 NPSI reserves the right to cancel classes, change times or locations, and substitute instructors as necessary. Classes are assessed a week before the start date, and a decision is made on or before the day of class if a class may or may not make. Students of canceled classes will be informed prior to the start of class by e-mail, text message, or phone call.